{"id":1066,"date":"2023-07-14T18:52:02","date_gmt":"2023-07-14T18:52:02","guid":{"rendered":"https:\/\/www.tidalwaveautospa.com\/?page_id=1066"},"modified":"2026-05-27T15:20:01","modified_gmt":"2026-05-27T19:20:01","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.tidalwaveautospa.com\/help-support\/","title":{"rendered":"Help & Support"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faqs.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1066","page","type-page","status-publish","hentry"],"acf":{"support_contact_information":[{"support_title":"Chat","support_icon":{"ID":2750,"id":2750,"title":"icon-chat","filename":"icon-chat.svg","filesize":480,"url":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","link":"https:\/\/www.tidalwaveautospa.com\/help-support\/icon-chat\/","alt":"","author":"1","description":"","caption":"","name":"icon-chat","status":"inherit","uploaded_to":1066,"date":"2023-08-16 18:15:13","modified":"2023-08-16 18:15:13","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.tidalwaveautospa.com\/wp-includes\/images\/media\/default.png","width":89,"height":83,"sizes":{"thumbnail":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","thumbnail-width":89,"thumbnail-height":83,"medium":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","medium-width":89,"medium-height":83,"medium_large":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","medium_large-width":89,"medium_large-height":83,"large":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","large-width":89,"large-height":83,"1536x1536":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","1536x1536-width":89,"1536x1536-height":83,"2048x2048":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","2048x2048-width":89,"2048x2048-height":83,"featured-client":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","featured-client-width":89,"featured-client-height":83,"location-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","location-banner-width":89,"location-banner-height":83,"slide-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","slide-banner-width":89,"slide-banner-height":83,"slide-banner-md":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","slide-banner-md-width":89,"slide-banner-md-height":83,"slide-banner-sm":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","slide-banner-sm-width":89,"slide-banner-sm-height":83,"location-content-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","location-content-image-width":89,"location-content-image-height":83,"callout-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","callout-image-width":89,"callout-image-height":83,"panel-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","panel-image-width":89,"panel-image-height":83,"poster-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","poster-image-width":89,"poster-image-height":83,"blog-small":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","blog-small-width":89,"blog-small-height":83,"career-images":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","career-images-width":89,"career-images-height":83,"wide-topper":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","wide-topper-width":89,"wide-topper-height":83,"blog-thumb":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","blog-thumb-width":89,"blog-thumb-height":83,"blog-featured":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","blog-featured-width":89,"blog-featured-height":83,"card-hero":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","card-hero-width":89,"card-hero-height":83,"card-hero-vert":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","card-hero-vert-width":89,"card-hero-vert-height":83,"page-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","page-banner-width":89,"page-banner-height":83,"gform-image-choice-sm":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","gform-image-choice-sm-width":89,"gform-image-choice-sm-height":83,"gform-image-choice-md":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","gform-image-choice-md-width":89,"gform-image-choice-md-height":83,"gform-image-choice-lg":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-chat.svg","gform-image-choice-lg-width":89,"gform-image-choice-lg-height":83}},"support_link_type":"chat","support_page_link":"https:\/\/www.tidalwaveautospa.com\/contact\/","support_page_link_external":"","support_page_link_contact":"","support_page_link_file":false,"support_link_class":""},{"support_title":"Contact","support_icon":{"ID":2751,"id":2751,"title":"icon-contact","filename":"icon-contact.svg","filesize":710,"url":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","link":"https:\/\/www.tidalwaveautospa.com\/help-support\/icon-contact\/","alt":"","author":"1","description":"","caption":"","name":"icon-contact","status":"inherit","uploaded_to":1066,"date":"2023-08-16 18:15:13","modified":"2023-08-16 18:15:13","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.tidalwaveautospa.com\/wp-includes\/images\/media\/default.png","width":96,"height":65,"sizes":{"thumbnail":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","thumbnail-width":96,"thumbnail-height":65,"medium":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","medium-width":96,"medium-height":65,"medium_large":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","medium_large-width":96,"medium_large-height":65,"large":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","large-width":96,"large-height":65,"1536x1536":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","1536x1536-width":96,"1536x1536-height":65,"2048x2048":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","2048x2048-width":96,"2048x2048-height":65,"featured-client":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","featured-client-width":96,"featured-client-height":65,"location-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","location-banner-width":96,"location-banner-height":65,"slide-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","slide-banner-width":96,"slide-banner-height":65,"slide-banner-md":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","slide-banner-md-width":96,"slide-banner-md-height":65,"slide-banner-sm":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","slide-banner-sm-width":96,"slide-banner-sm-height":65,"location-content-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","location-content-image-width":96,"location-content-image-height":65,"callout-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","callout-image-width":96,"callout-image-height":65,"panel-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","panel-image-width":96,"panel-image-height":65,"poster-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","poster-image-width":96,"poster-image-height":65,"blog-small":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","blog-small-width":96,"blog-small-height":65,"career-images":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","career-images-width":96,"career-images-height":65,"wide-topper":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","wide-topper-width":96,"wide-topper-height":65,"blog-thumb":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","blog-thumb-width":96,"blog-thumb-height":65,"blog-featured":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","blog-featured-width":96,"blog-featured-height":65,"card-hero":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","card-hero-width":96,"card-hero-height":65,"card-hero-vert":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","card-hero-vert-width":96,"card-hero-vert-height":65,"page-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","page-banner-width":96,"page-banner-height":65,"gform-image-choice-sm":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","gform-image-choice-sm-width":96,"gform-image-choice-sm-height":65,"gform-image-choice-md":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","gform-image-choice-md-width":96,"gform-image-choice-md-height":65,"gform-image-choice-lg":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-contact.svg","gform-image-choice-lg-width":96,"gform-image-choice-lg-height":65}},"support_link_type":"internal","support_page_link":"https:\/\/www.tidalwaveautospa.com\/contact\/","support_page_link_external":"","support_page_link_contact":"706-938-0991","support_page_link_file":false,"support_link_class":""},{"support_title":"Call","support_icon":{"ID":2749,"id":2749,"title":"icon-call","filename":"icon-call.svg","filesize":589,"url":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","link":"https:\/\/www.tidalwaveautospa.com\/help-support\/icon-call\/","alt":"","author":"1","description":"","caption":"","name":"icon-call","status":"inherit","uploaded_to":1066,"date":"2023-08-16 18:15:12","modified":"2023-08-16 18:15:12","menu_order":0,"mime_type":"image\/svg+xml","type":"image","subtype":"svg+xml","icon":"https:\/\/www.tidalwaveautospa.com\/wp-includes\/images\/media\/default.png","width":72,"height":72,"sizes":{"thumbnail":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","thumbnail-width":72,"thumbnail-height":72,"medium":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","medium-width":72,"medium-height":72,"medium_large":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","medium_large-width":72,"medium_large-height":72,"large":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","large-width":72,"large-height":72,"1536x1536":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","1536x1536-width":72,"1536x1536-height":72,"2048x2048":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","2048x2048-width":72,"2048x2048-height":72,"featured-client":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","featured-client-width":72,"featured-client-height":72,"location-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","location-banner-width":72,"location-banner-height":72,"slide-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","slide-banner-width":72,"slide-banner-height":72,"slide-banner-md":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","slide-banner-md-width":72,"slide-banner-md-height":72,"slide-banner-sm":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","slide-banner-sm-width":72,"slide-banner-sm-height":72,"location-content-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","location-content-image-width":72,"location-content-image-height":72,"callout-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","callout-image-width":72,"callout-image-height":72,"panel-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","panel-image-width":72,"panel-image-height":72,"poster-image":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","poster-image-width":72,"poster-image-height":72,"blog-small":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","blog-small-width":72,"blog-small-height":72,"career-images":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","career-images-width":72,"career-images-height":72,"wide-topper":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","wide-topper-width":72,"wide-topper-height":72,"blog-thumb":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","blog-thumb-width":72,"blog-thumb-height":72,"blog-featured":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","blog-featured-width":72,"blog-featured-height":72,"card-hero":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","card-hero-width":72,"card-hero-height":72,"card-hero-vert":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","card-hero-vert-width":72,"card-hero-vert-height":72,"page-banner":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","page-banner-width":72,"page-banner-height":72,"gform-image-choice-sm":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","gform-image-choice-sm-width":72,"gform-image-choice-sm-height":72,"gform-image-choice-md":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","gform-image-choice-md-width":72,"gform-image-choice-md-height":72,"gform-image-choice-lg":"https:\/\/www.tidalwaveautospa.com\/wp-content\/uploads\/2023\/08\/icon-call.svg","gform-image-choice-lg-width":72,"gform-image-choice-lg-height":72}},"support_link_type":"phone","support_page_link":null,"support_page_link_external":"","support_page_link_contact":" (706) 558-6500","support_page_link_file":false,"support_link_class":""}],"support_faqs":[{"support_topic_title":"Tidal Wave Clean Club Membership","topic_faqs":[{"topic_question":"HOW DO I SIGN UP FOR THE TIDAL WAVE CLEAN CAR CLUB?","topic_answer":"

Visit any Tidal Wave Auto Spa<\/a> or purchase online<\/a>. Select the Wash level you want and pay with a credit or debit card.<\/p>\n"},{"topic_question":"How do I pay for my Tidal Wave Clean Club membership?","topic_answer":"

The credit or debit card used when you join the Tidal Wave Clean Club will be charged monthly on the anniversary date. If you purchase a\u00a0Tidal Wave\u00a0Clean Club online, you will need to present your credit or debit card at your first wash to pick up your Club sticker.<\/p>\n"},{"topic_question":"How often can I wash my vehicle with a Tidal Wave\u00a0Clean Club membership?","topic_answer":"

You can wash once a day, every day that our sites are open.<\/p>\n"},{"topic_question":"Where can I use my Tidal Wave Clean Club membership?","topic_answer":"

You can use your exterior Tidal Wave\u00a0 Clean Club membership at any Tidal Wave Auto Spa location. Please note that Tidal Wave\u00a0Clean Club memberships with interior services are available only at select locations.<\/p>\n"},{"topic_question":"I WANT TO BUY A Tidal Wave\u00a0Clean Club ONLINE. HOW WILL I GET MY PASS?","topic_answer":"

When you purchase a Tidal Wave Clean Club membership online<\/a>, you\u2019ll receive a receipt and barcode by email. Just present the barcode (printed out or on your phone) along with your credit or debit card* at your local Tidal Wave Auto Spa, and a team member will affix your Club sticker to your vehicle windshield. If the membership if purchased online please wait one hour between purchase and visiting Tidal Wave Auto Spa for a wash.<\/p>\n

*Please note that the credit or debit card presented at Tidal Wave when you pick up your Clean Club sticker will be the card used for monthly recharges.<\/p>\n"},{"topic_question":"CAN MY Tidal Wave\u00a0Clean Club PLAN BE USED FOR MORE THAN ONE VEHICLE?","topic_answer":"

A\u00a0Tidal Wave\u00a0Clean Club is for one vehicle and is not transferable. If you get a new vehicle, please visit a Tidal Wave Auto Spa to get your Club sticker updated.<\/p>\n"},{"topic_question":"Is a Sticker required for a Tidal Wave\u00a0Clean Club membership?","topic_answer":"

Yes. When you join the Tidal Wave\u00a0Clean Club, a small RFID tag about the size of a stick of gum will be attached to the windshield of your vehicle.<\/p>\n"},{"topic_question":"HOW CAN I REPLACE MY CLUB STICKER TAG?","topic_answer":"

Got a new car or had a window replaced? No problem! See an attendant at your nearest location and they can replace it for you.<\/p>\n"}]},{"support_topic_title":"Tidal Wave\u00a0Clean Club Management","topic_faqs":[{"topic_question":"Can I change my wash plan?","topic_answer":"

Absolutely,\u00a0 please visit the\u00a0 Manage Your Club<\/a> page or call (706) 558-6500 to update your plan today.<\/p>\n"},{"topic_question":"HOW DO I CANCEL MY Tidal Wave\u00a0Clean Club MEMBERSHIP?","topic_answer":"

You can discontinue your plan online<\/a>\u00a0or visit your local Tidal Wave Auto Spa and speak with a team member. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing.<\/p>\n"},{"topic_question":"WHAT IF I GET A NEW CREDIT CARD?","topic_answer":"

You can talk with a Team Member at your local Tidal Wave Auto Spa or update your card information online now<\/a>.<\/p>\n"},{"topic_question":"DO I NEED MY UNLIMITED PASS NUMBER TO CANCEL MY PLAN ONLINE?","topic_answer":"

It\u2019s helpful to provide the 11-digit number on the Club sticker on your windshield (format such as 12345+123456) but not required. Visit Manage My Plan<\/a>.<\/p>\n"},{"topic_question":"HOW LONG DOES IT TAKE FOR MY PLAN TO BE CANCELED?","topic_answer":"

In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.<\/p>\n"},{"topic_question":"WILL I RECEIVE A REFUND AFTER CANCELING MY PLAN?","topic_answer":"

No, you will not receive a refund. Your plan will remain active until the next billing date.<\/p>\n"},{"topic_question":"WILL I RECEIVE AN EMAIL CONFIRMATION AFTER I UPDATE MY CREDIT CARD OR CANCEL MY PLAN?","topic_answer":"

Yes, you will receive an email confirmation after you complete your request.<\/p>\n"},{"topic_question":"WHAT IF I CHANGE MY MIND AFTER I SUBMIT MY CANCELLATION REQUEST?","topic_answer":"

We would be happy for you to return as a\u00a0Tidal Wave\u00a0Clean Club member. Simply visit your local Tidal Wave Auto Spa or re-enroll online now<\/a>.<\/p>\n"},{"topic_question":"WHY DO I GET AN ERROR MESSAGE WHEN I TRY TO CANCEL MY CLUB MEMBERSHIP?","topic_answer":"

There are three common causes of error messages.<\/p>\n

    \n
  1. You don\u2019t have the correct club number (an 11-digit number found on the sticker on your windshield).<\/li>\n
  2. Your Club Membership recharge is already in progress.<\/li>\n
  3. You have a Family Tidal Wave\u00a0Clean Club plan.<\/li>\n<\/ol>\n

    In any of these cases, please visit your local Tidal Wave Auto Spa or contact us<\/a>\u00a0directly and we\u2019ll be happy to assist you.<\/p>\n

     <\/p>\n"},{"topic_question":"How do I change my wash plan?","topic_answer":"

    Please, visit the\u00a0 Manage Your Club<\/a> page or call (706) 558-6500 to update your plan today.<\/p>\n"}]},{"support_topic_title":"Fundraising","topic_faqs":[{"topic_question":"How many fundraisers can my group run in a year?","topic_answer":"

    Every organization that is approved for the program can participate as often as they would like.<\/p>\n"},{"topic_question":"How quickly can we start a fundraiser?","topic_answer":"

    Digital fundraisers can start as quickly as the following day. Fundraisers with paper coupons take 5-10 business days from the day the coupon quantity is confirmed. Please visit our fundraising<\/a> page for more information.<\/p>\n"},{"topic_question":"Do fundraising coupons expire?","topic_answer":"

    Single washes purchased via your organization\u2019s fundraising will expire 90 days after the purchase date for digital coupons. Paper coupons expire in 12 months.\u00a0<\/span><\/p>\n"},{"topic_question":"What is the minimum purchase requirement for paper coupons?","topic_answer":"

    The minimum paper coupon purchase is 100 coupons. However, you may purchase any multiple of 25 beyond 100.<\/p>\n"},{"topic_question":"How much does each coupon cost and what is its sale price?","topic_answer":"

    Coupons are purchased at $5 each and are sold for $10 each.<\/p>\n"},{"topic_question":"When is payment due for coupon purchases?","topic_answer":"

    Full payment is required at the time you pick up your coupons from the designated Tidal Wave Auto Spa location.<\/p>\n"},{"topic_question":"What payment methods can I use for fundraisers?","topic_answer":"

    Fundraiser payments can be made via check, money order, credit card, or debit card.<\/p>\n"},{"topic_question":"What service does each coupon provide?","topic_answer":"

    Each coupon is valid for one Graph-X4 + Super Shammy wash, which is a $30 value. You will also have access to vacuums, cleaning cloths and interior cleaning spray.<\/p>\n"},{"topic_question":"How do I reorder coupons?","topic_answer":"

    To place a reorder of coupons, please fill out this form<\/a> and choose “Reorder” under “How did you hear about this program.”<\/p>\n"},{"topic_question":"Where can fundraising coupons be redeemed?","topic_answer":"

    Single washes purchased via your organization fundraiser are valid at all Tidal Wave Auto Spa<\/a>\u00a0locations<\/p>\n"}]},{"support_topic_title":"Fleet","topic_faqs":[{"topic_question":"Do you offer fleet plans?","topic_answer":"

    Tidal Wave Auto Spa offers a variety of fleet plans to meet the specific needs of your business or organization. Complete this application<\/a> for pricing information<\/span><\/span><\/p>\n"},{"topic_question":"I\u2019d like pricing information for my Fleet of vehicles.","topic_answer":"

    Get a pricing quote please fill out this brief form<\/a><\/p>\n"},{"topic_question":"How can I add a vehicle to my Fleet Plan?","topic_answer":"

    Click here<\/a> to add a vehicle to your plan.<\/p>\n

    If you don\u2019t have your customer number, please email fleetpartners@tidalwaveautospa.com<\/a><\/span>\u00a0<\/span><\/p>\n"},{"topic_question":"How can I remove a vehicle from my Fleet Plan?","topic_answer":"

    Click here<\/a> to remove a vehicle from your plan.<\/p>\n

    If you <\/span>don\u2019t<\/span> have your customer number, please email fleetpartners@tidalwaveautospa.com<\/a><\/span><\/span>\u00a0<\/span><\/p>\n"},{"topic_question":"How many vehicles do I need to have for a Fleet Plan?","topic_answer":"

    Tidal Wave Auto Spa fleet plans are reserved for companies or organizations with 5 or more vehicles.<\/span><\/span>\u00a0<\/span><\/p>\n"},{"topic_question":"I need help with my Fleet Plan invoice. ","topic_answer":"

    Please email <\/span><\/span>fleetbilling@tidalwaveautospa.com<\/span><\/span><\/a>.<\/span> Please include your company name in the body of the email<\/span> and details about your account.<\/span><\/span>\u00a0<\/span><\/p>\n"},{"topic_question":"Are there any vehicle restrictions that won't allow my fleet vehicle to go through the wash?","topic_answer":"

    The safety of our customers and team members is our top priority. In addition, we strive to protect your vehicle and our wash equipment. We safely wash thousands of vehicles daily but there are some vehicles and features that we cannot wash, and certain vehicle features that we are not responsible for. Please see below and enclosed list.<\/a><\/p>\n

    RESTRICTIONS<\/h2>\n